ICF Exam Study System Support Center

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Thanks for getting in touch!

Can't find what you're looking for, need immediate assistance or have a question/comment? You've come to the right place.

We'd like to gather a few details in order to better assist you.

So, what can we help you with today?*

Question about my order

I am interested in purchasing the ICF COACHBOCK or an Exam Study System

Question about my purchased study system

Question about the credentials

Provide study system feedback

How can we help?*

Password reset

Technical issues (accessing the online study tools, troubleshooting, etc.)

Online extensions & upgrades (request an extension for your online product access or an upgrade to the latest product version)

Program Materials (program features, printed materials, error reporting, etc.)

How can we help?*

How do I register for a credential exam?

What knowledge is needed for the credential exams?

How do I maintain my credential?

All certification prep starts with the AFC Learning System. We offer different study options to help you find the right study method for your schedule and learning style.

For more information on the ICF Core Competencies, please visit this page.

For more information regarding the ACC, PCC, and MCC credentialing paths and to begin your application, please visit this page.

For more information on maintaining your credential please visit this page.

Sounds good! How can we help?*

Shipping

Ordering

Select an option that best describes your login issue.*

Select an option that best describes your question about the online extensions.*

Select an option that best describes your question about the program materials.*

Select an option that best describes your technical issue.*

Select an option below that best describes your password reset issue.*

Select an option below that best describes your shipping question.*

Select an option below that best describes your order issue.*

To extend your access you must purchase and schedule your exam. Once it is scheduled, contact our support team by sending an email request to [email protected] with those details and it will automatically be granted to that date.
You can also upload your ATT or exam receipt by clicking "NEXT" below, and then selecting "No, I need additional help" and your Learning System extension will be granted within 1 business day.

Information regarding extensions will be available soon! You have 12 months of access from the date you purchased the materials.

Thank you for taking this opportunity to help us improve ICF Study Systems. If you have an idea for how we can enhance the Study System or if you would like to report a possible error, please share your feedback here. If your feedback pertains to content, please include:

the page number and/or section/topic for reading materials
the question reference number for quiz/test questions (located in upper righthand corner of screen, i.e. Item: 1-a-4-1-01)
a screenshot of your issue
the browser you were in and if possible, the url
clear explanation of the issue

Your feedback will be considered for the next product update. This is not a forum for content guidance or help.

You will not receive a response to your submitted comment unless the subject matter expert team feels they need additional information.

Thank you!

Great question!
Printed books are optional for all products. If you opt for printed books, one printed book is available for each ICF COACHBOCK, ACC Exam Study System, and the ICF Credentialing Exam Study System.

The reading materials are available for viewing electronically. You can download the eBook though with an ePUB file or read online through the embedded reader in the software.

Great question!

ACC has 550+ online test questions available. All questions were written specifically for exam preparation.

MME has 200+ online test questions available.

Sorry to hear that, but we're here to help!
We've created a helpful resource for online access issues.
Click here to troubleshoot.

Sorry to hear that, but we're here to help!
If you're having trouble logging in, please remember that your login name and password are case sensitive. Other common issues are:

Using an outdated browser. Please ensure you're using one of these: Microsoft Edge (Version 83 and above), Firefox-latest version, Chrome-latest version, Safari-latest version, Safari Mobile (iOS devices), Android Devices (Chrome);
Cache: Clear your web browser's cache. For additional help, click here

Please see these FAQ's to further troubleshoot your issue.

To reset your password, visit here.

Sorry to hear that, but we're here to help!
Here are 2 solutions to try:

For optimal performance ensure you're using a supported web browser (Microsoft Edge (Version 86 and above), Firefox-latest version (83 or higher), Chrome-latest version (87 or higher), Safari-latest version (13 or higher), Safari Mobile (iOS devices), Android Devices (Chrome)).
Try copying your link and pasting it into a new window.

Sorry to hear that, but we're here to help!
Your invitation email may have been caught in your spam or junk folder. Look for an email from ICF Study System Distribution Center ([email protected]) and the subject line would read, "Your Study System Online Access". If your order was submitted by another individual on your behalf, please ask that individual to check their spam or junk folder.

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We advise that you use either Chrome or Firefox as your browser. You may need to upgrade your browser to a newer version.
Visit here for instructions.

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Visit here for instructions.

Sorry to hear that, but we're here to help!
Please check your spam/junk email folders. The email would have come from ICF Study System Distribution Center ([email protected]) and the subject line would read, "Your ICF Study System Password Reset". If your order was submitted by another individual on your behalf, please ask that individual to check their spam or junk folder.

Thank you again for purchasing an ICF Exam Study System!
If you chose to add printed books to your order, you should have received an email with your tracking number within 1-2 business days of placing your order. If you placed your order on a weekend, please allow additional time.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details.

Thank you again for purchasing an ICF Exam Study System!
If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days. If you haven't received an email within this time period, be sure to check your spam/junk email folders.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Sorry to hear that, but we're here to help!
You should have received a tracking notification with your tracking number, your shipping address and a link to track your package. Please check your spam/junk email folder if you did not receive your tracking email. If you reside in the U.S., your printed books should arrive within 3-4 business days after you place your order. International orders should arrive within 5-10 business days.

If it is past the estimated timeframe listed and you have not been notified of a delay by the carrier, select "Next" to provide us with more details and indicate you need additional help.

Sorry to hear that, but we're here to help!

Select the APICS certification product you would like to order and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and click on it.
On the right side of the screen, input your promotional code in the box below the title "Promotional Code" so a box appears.
Enter your discount code in the box and click "Apply" Your savings will appear above.
Proceed to Checkout.

Sorry to hear that, but we're here to help!

Select the APICS certification product you would like to order and "Add to Cart."
Locate the Shopping Cart icon in the top right corner and click on it.
On the right side of the screen, input your promotional code in the box below the title "Promotional Code" so a box appears.
Enter your discount code in the box and click "Apply" Your savings will appear above.
Proceed to Checkout.

We're sorry the order process hasn’t been easy for you.

If you're contacting us between the hours of 9:00 AM – 5:00 PM Central time, Monday – Friday, we'd be happy to take your order by phone. Please call us now at +1-800-854-8817 (US, toll-free) or +1-651-905-2633 (worldwide).

If it is currently outside of these business hours, we'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the order process hasn’t been easy for you.

If you received an error message at checkout, please double check your credit card information for accuracy. If all your credit card information was entered correctly, this may mean the transaction was declined by the bank that issued your credit card. Please contact your credit card customer service department to resolve the issue.

We can help with that!

Please reach out to [email protected] with a copy of your tax-exempt certificate PRIOR to placing your order.

We can help with that!

Please reach out to our team at +1-800-854-8817 (US, toll-free) or +1-651-905-2633 (worldwide), or via email at [email protected] to complete your order by check.

We're sorry that the order process did not work out as you expected. Unfortunately, the discount/promotional code must be applied at the time of purchase, and we are unable to activate it after an order has been placed. If you have not submitted your order yet, please contact the APIC Customer Relations team here for assistance.

We're sorry you've encountered this issue.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

We can help with that!

We'll need to collect more information from you to assist you with the issue. Click "Next" to continue.

We're sorry the login process isn’t working for you.

We'll need to collect more information to assist you with the issue. Click "Next" to continue.

I have....*

found an error in the reading materials or quiz/test items

feedback on the program features, functionality or a general comment

ICF Study System:*

I am an ICF Study System:*

Product Year:*

The year of your Learning System is located on the Welcome Screen as well as can be found in the top left hand corner once you're logged into the system.

Content location (section/topic or page number) or test question reference number:*

Please upload a screenshot or video that might illustrate your issue better.

Accepted file types: jpg, gif, png, jpeg, pdf, doc, docx, mov, api, mp4, Max. file size: 10 MB.

Name

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First Name Last Name

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Quick Comment:*

Our commitment to coaching excellence drives everything we create. These transformational resources were thoughtfully developed by experienced coaching professionals and subject matter experts for coaches who are ready to elevate their practice. Whether you are new to coaching, pursuing a credential, or mentoring the next generation of coaches, these tools are designed to empower your professional journey with the clarity, depth, and expertise that sets ICF apart.

COACHBOCK™

The ICF Coaching Body of Competencies and Knowledge (COACHBOCK™) is the definitive guide to the coaching profession. Written and reviewed by 100+ subject matter experts from 26 countries, it empowers you to master the knowledge, skills, and ICF competencies that define professional coaching excellence.

Learn more and purchase COACHBOCK

ICF ACC Exam Study System

You have been coaching. You have been growing. You have been making an impact. Now it is time to earn the recognition your expertise deserves. The ACC Exam Study System turns preparation into professional transformation with resources built on the ICF COACHBOCK™.

Comprehensive online system aligned to ICF competencies
Focus on the three pillars of professional coaching
Build confidence through mastery of your craft

Learn more and purchase ACC Exam Study System

ICF Credentialing Exam Study System (PCC | MCC)

For experienced coaches pursuing PCC or MCC, this study system builds on the ICF COACHBOCK™ and focuses on advanced competencies. It is designed to help you demonstrate mastery and elevate your professional credibility.

Advanced competency focus for seasoned coaches
Integrated study plans and practice assessments
Support for PCC and MCC credentialing success

Learn more and purchase PCC | MCC Study System

Types of ICF Credentials and Certifications

ICF credentials and certifications are recognized as the gold standard in professional coaching. Each level reflects deeper expertise and the ability to address complex client needs. Whether starting your coaching career or expanding specialization, there is an ICF credential that fits your journey.

Compare ICF Credentials

Volume Pricing for Teams

For multiple training candidates or group study, volume pricing can save more per program beyond member pricing. Contact Jim Piechowski at [email protected] for more information.

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There is only a limited time frame in which we can change your shipping address after you place your order, so if you are contacting us between the hours of 8:00 AM – 5:00 PM Central Time, Monday – Friday, please call us now at +1.877-879-2763 (US, toll-free) or +1-651-905-2690 (worldwide). If it is currently outside of these business hours, please complete the form below.

First, may we have your name?*

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Email address:*

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Please enter the discount code you are trying to apply to your order:

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Learning system email address:*

Enter the address associated with your product license. If you’re unsure, provide the one you think you used. We'll send our reply to this address.

New email address you'd like to use:*

Please allow 1-2 business days for the change be added to your account.

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In the browser's toolbar, click on "Help" or the Settings icon. Click the menu option that begins "About" and you'll see what type and version of browser you are using.

Product version (or year you purchased your Learning System):

Order number:*

If you're not sure, enter "unknown".

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Do you have additional COACHBOCK or Exam Study System questions you were not able to address?
Contact the ICF Study Systems Customer Support team by phone Monday-Friday, 8:00 AM – 5:00 PM Central Time (North America)

Call +1-800-854-8817 (US, toll-free) or +1-651-905-2633 (outside North America)

Do you have additional exam or membership questions you were not able to address?
The ICF Support team is happy to answer your questions. Visit here and complete the form under Getting in Touch section.